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Posts Tagged ‘Exchange Activesync’

New IOS issue on Exchange Active Sync

April 22, 2013 5 comments

iOS device users locked out of Active Directory accounts

When a user changes their Active Directory account password, iOS devices prompt for the new password. The user enters in the new password. However, the device does NOT use the new password and continues to use the OLD password, which causes the account to be locked out.

 

STATUS

Apple is aware of this issue, and customers should open an Enterprise level support case with Apple to pursue a fix in iOS.

 

WORKAROUND

On the device, open the Settings panel and edit the profile to force the new password to be used by the iOS device on the next connection.

 

Microsoft’s main Known ActiveSync Issues KB (http://support.microsoft.com/kb/2563324) has been updated to include this issue as issue 2.10.

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